1. What Information We Collect

PM Bet gathers personal information and non-personal data through user interactions and system operations:

1.1 Registration & Account Data

• Name, phone number, email, date of birth, ID documents, address – collected during account creation.
• KYC and age verification details are captured to ensure legal compliance.

1.2 Transaction & Betting History

• Financial information, transaction IDs, bet types, amounts, timestamps, and payment details.

1.3 Technical & Usage Data

• IP addresses, browser/device info, pages visited, login times, cookies, and usage logs

1.4 Communications Data

• Customer service interactions (Live Chat transcripts, phone calls, support tickets) are recorded for training and quality assurance

1.5 Promotional & Marketing Preferences

• User opt-ins/out and behavior are tracked for tailored offers and personalized communication.

2. Why We Collect This Information

PM Bet uses your data to provide and improve services, meet legal obligations, and enhance your customer experience. Key purposes include:

1. Account Setup & Verification – Ensuring users are who they claim to be and not underage
2. Service Access – Enabling safe, personalized betting experiences
3. Customer Support – Responding efficiently to queries and maintaining service quality
4. Compliance & Security – Monitoring for fraud, money laundering, and suspicious activity
5. Marketing Communications – Delivering promotions and updates based on user preferences
6. Statistical Analysis – Improving site performance and customer understanding
7. Legal Obligations – Fulfilling regulatory, audit, tax, and judicial requirements

3. How We Use and Share Your Data

3.1 Internal Usage

Your information is primarily used internally by essential staff involved in operations, security, finance, legal, and customer support.

3.2 With Service Providers

We may share data with affiliates or third-party vendors helping with marketing, payment processing, communications, hosting, etc. All providers are contractually obliged to protect your data and limit usage to specified purposes 

3.3 Regulatory and Legal Disclosures

Your data may be shared to comply with Tanzanian laws, official investigations, court orders, or AML/KYC checks. Fraudulent or suspicious actions may be reported to law enforcement authorities.

3.4 Transfers During Transactions

If PM Bet undergoes restructuring, acquisition, or insolvency, your information may be transferred to third parties with contractual data protection obligations 

3.5 Marketing without Third-Party Sale

We do not sell your data for commercial marketing. Usernames or first names may be used only in anonymized promotions with user consent

4. Cookies & Tracking Technology

PM Bet uses cookies and similar technologies to improve site performance and personalize experiences. They include:

• Necessary cookies for core functionality
• Analytics cookies to understand site behavior
• Marketing cookies (with consent) to tailor offers
• Functional cookies to enhance user experience

You may manage or disable cookies via your browser, though it may impact site usability.

5. Data Retention & Storage

5.1 Retention Period

Your data is stored for as long as needed to fulfill legal, regulatory, and operational needs. Financial transaction history may be retained for at least 10 years post account closure per Tanzanian regulations

5.2 Secure Storage

We use encryption, access controls, firewalls, and other ICT measures to secure your data. While we make every effort to protect it, no digital system is fully immune to risk.

6. Your Data Rights

As a user, you have the following rights:

• Access: Request a copy of your personal data
• Correct: Update inaccuracies or incomplete information
• Delete: Revoke data where retention is not legally required
• Restrict Processing: Temporarily halt data use for legal or accuracy reasons
• Object: Decline processing for direct marketing purposes
• Withdraw Consent: Stop marketing messages at any time
• Complain: Report concerns to PM Bet or Tanzanian authorities

Submit your data request via your account dashboard or email us at [email protected].

7. Data Security

We protect your data via a layered security strategy:

• Encryption for data at rest and in transit
• Access controls to limit staff access
• Regular security assessments and system updates
• Secure hosting, monitoring, and disaster recovery systems

However, total immunity to cyber threats is impossible. Users must also protect their devices and keep login credentials confidential.

8. Privacy of Children

PM Bet is designed for adults aged 18 and over. We do not knowingly collect or retain data from individuals under 18. If we become aware, such data will be promptly deleted. Parents or guardians may contact us to request data removal.

9. International Data Transfers

Although PM Bet primarily processes data in Tanzania, we may transfer it to servers or partners abroad. Transfers will comply with data protection laws, using adequate safeguards like encryption and ensuring recipient parties meet legal standards.

10. Changes to This Privacy Policy

This policy may be updated to reflect evolving legal, operational, or technological needs. We will alert users by posting effective dates and, if needed, direct notification via email or site messages. Continued use after updates implies acceptance.

11. Contact & Feedback

For questions, complaints, or data requests, reach us at:

• Email (Privacy/Data Requests): [email protected]
• WhatsApp/Call Center: +255 746 004 003
• Postal Address:
  Playmaster Gaming Corporation Limited
  Plot No. 19, Block 75, Lumumba/Uhuru Street, Kariakoo, Ilala, Dar es Salaam
• General Support Emails:
  • [email protected] (customer queries)
  • [email protected] (promotions)
  • [email protected] (document submission)

12. Legal Basis for Processing

We process your data on the basis of:

• Contractual necessity (account operations, betting)
• Legal compliance (KYC, AML, tax)
• Legitimate interest (fraud prevention, service improvements)
• Consent (marketing messages, personalization)

Conclusion

PM Bet Tanzania upholds a robust and transparent Privacy Policy, combining legal compliance with a strong user-first approach. Whether you’re creating an account, asking for support, making payments, or accessing promotions, your privacy is respected, safeguarded, and managed responsibly. Your rights and data are protected—from collection to deletion.

We encourage you to review this policy periodically. For any questions or to exercise your data rights, please contact us via the channels provided. Your relationship with PM Bet is built on trust—and protecting your privacy is our priority.